JPMorgan Production Support - Vice President 

Saudi Arabia, Riyadh Region, Riyadh 

862931914

As a Technology Support Lead in Corporate and Investment Banking business, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Implement SRE concepts like telemetry, observability, traceability etc. in the work environment.
• Ensure monitoring alerts and systems events are assessed, prioritized, and managed, and creates and maintain operational metrics
• Automate routine tasks by scripting or by other programmatic means, and collaborates with technology and business partners to continuously identify proactive monitoring and health check opportunities
• Ensure potential client impacting incidents are identified and remediated prior to client impact or remediated as soon as possible after issues arise
• Manage 1st and 2nd level support for application and platform incidents as needed
• Drive continuous improvement of services and processes in order to increase platform stability and realize operational efficiencies
• Participate in post incident reviews for client impacting incidents
• Develop and distributes performance metrics for core services and reporting for the unit
• Contribute to the evaluation, implementation, and ongoing maintenance of monitoring tools used
• Provide technical and procedural training, coaching and guidance to support analysts
• Bring a DevOps mindset to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale

Required qualifications, capabilities, and skills

• Bachelor's degree or higher in Engineering, Computer Science, or Information Technology with 10+ years equivalent experience with at least 3 years in development or production support
• Knowledge of Information Technology Infrastructure Library (ITIL) production support best practices
• Technical experience in Web based technology environments and related dependencies between platforms, database and application levels. (UNIX, Oracle)
• Experience automating operational tasks with one or more of the following languages: Python, Unix Shell scripting , Java or in any technology language
• Ability to quickly receive and process information, make appropriate risk based decisions.
• Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities.
• Strong global team member, interaction with staff and clients to achieve business goals.
• Experience working in the financial industry and with core banking and cash management systems.
• Manage 1st and 2nd level support for application and platform incidents as needed
• Identifies post incident review action items and process improvement opportunities
• Excellent communication skills, both oral and written

Preferred qualifications, capabilities, and skills

• Experience with Monitoring Tools such as Splunk, Grafana, Dynatrace
• Experience in building Geneos script and monitoring is preferred.
• Understanding of Financial and Banking applications or related business experience