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JPMorgan Production Support - Vice President 
Saudi Arabia, Riyadh Region, Riyadh 
862931914

22.09.2024

As a Technology Support Lead in Corporate and Investment Banking business, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

  • Implement SRE concepts like telemetry, observability, traceability etc. in the work environment.
  • Ensure monitoring alerts and systems events are assessed, prioritized, and managed, and creates and maintain operational metrics
  • Automate routine tasks by scripting or by other programmatic means, and collaborates with technology and business partners to continuously identify proactive monitoring and health check opportunities
  • Ensure potential client impacting incidents are identified and remediated prior to client impact or remediated as soon as possible after issues arise
  • Manage 1st and 2nd level support for application and platform incidents as needed
  • Drive continuous improvement of services and processes in order to increase platform stability and realize operational efficiencies
  • Participate in post incident reviews for client impacting incidents
  • Develop and distributes performance metrics for core services and reporting for the unit
  • Contribute to the evaluation, implementation, and ongoing maintenance of monitoring tools used
  • Provide technical and procedural training, coaching and guidance to support analysts
  • Bring a DevOps mindset to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale

Required qualifications, capabilities, and skills

  • Bachelor's degree or higher in Engineering, Computer Science, or Information Technology with 10+ years equivalent experience with at least 3 years in development or production support
  • Knowledge of Information Technology Infrastructure Library (ITIL) production support best practices
  • Technical experience in Web based technology environments and related dependencies between platforms, database and application levels. (UNIX, Oracle)
  • Experience automating operational tasks with one or more of the following languages: Python, Unix Shell scripting , Java or in any technology language
  • Ability to quickly receive and process information, make appropriate risk based decisions.
  • Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities.
  • Strong global team member, interaction with staff and clients to achieve business goals.
  • Experience working in the financial industry and with core banking and cash management systems.
  • Manage 1st and 2nd level support for application and platform incidents as needed
  • Identifies post incident review action items and process improvement opportunities
  • Excellent communication skills, both oral and written

Preferred qualifications, capabilities, and skills

  • Experience with Monitoring Tools such as Splunk, Grafana, Dynatrace
  • Experience in building Geneos script and monitoring is preferred.
  • Understanding of Financial and Banking applications or related business experience