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JPMorgan Vice President - Technology Support Lead Infrastructure Platforms 
Saudi Arabia, Riyadh Region, Riyadh 
255835848

22.09.2024

As a Technology Support Lead in Infrastructure Platforms International Services, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services in Saudi Arabia. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

  • Ensure adherence to Infrastructure Platforms (IP) Service Delivery and Technology Policies, Standards and Procedures in Saudi Arabia;
  • Provide focus on SLA management across Incident, Problem, Change & Request Management processes; Partner with Line of Business (LOB) and Employee Platforms teams understanding and driving their strategy and requirements from a Infrastructure Technology lens;
  • Provide thought leadership and experience of identification and management of risks and controls for all Infrastructure Platform solutions and applying a knowledgeable Line of Business view to how they apply and operate within the context of respective Business units; Collaboration with CTC, Compliance, Internal and External Audit and Effectively managing and mitigating risks and issues; drive awareness on risks/threats and provides counsel of IP related questions;
  • Drive in location execution of the Global IP Vulnerability Management lifecycle, including identification, reporting and remediation of vulnerability management issues;
  • Partner with all IP Product Teams and IP EMEA Technology Delivery Lead to ensure the best IP service being provided in Saudi Arabia; Ensure processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with IP Product release guidance procedures and continuously monitor;
  • Ensure IP resources engagement and capabilities as well as IP products capacity to meet both existing and new business demand;
  • Be responsible and accountable for the vendor and outsourcing management as well as the third party oversight controls for the location IP engagements;
  • Establish strong links with location/global teams leveraging common processes, function and resources to manage service delivery targets;
  • Provide problem management support to recurring incidents ensuring root cause analysis is conducted and corrective action plans are in place
  • Provide smoother experience to meet customers’ expectations in regard to the level of service they receive, “obsess about the customer”.

Required qualifications, capabilities, and skills

  • Bachelor's degree in technology related area preferred OR 8+ years of related technology experience, a significant amount of which has been at the mid-senior staff level, working with multiple technologies and complex, cross-functional project / production / service delivery, preferably in the financial services industry;
  • Background in Financial Services in highly regulated countries with an understanding of the regulatory, audit, and industry landscape and where security for both technology and data services will be assessed;
  • Knowledge of different areas of infrastructure platforms such as network, enterprise compute, storage and data protection, databases, resilience, and performance assessments, etc.;
  • Demonstrates a breadth and depth of operational service delivery management expertise in an international environment;
  • Experience in working with high-performing teams in complex program execution using various project and program management standards and methods
  • Strong leadership skills and management capabilities as well as good skills in stakeholder management, risk management, budget and vendor management;
  • Experience in Cyber Security and Control Management;
  • Strong knowledge of MS Office (Word, Excel), MS Project, MS Visio, MS SharePoint, Confluence, Jira and similar tools and application;
  • Fluent command of Arabic and English - both spoken and written.

Preferred qualifications, capabilities, and skill

  • IT people management
  • IT project management
  • IT budgeting and finance management