GE HealthCare Service Channel & CCS Leader - Vietnam 

Vietnam, Ho Chi Minh City 

86285637

This role, together with the Country Director of Service (DOS) and Sales Channel Operations Manager, will drive the in-country strategy for service delivery/growth and service compliance via the AKA Service Channel Management Framework. S/He will manage channel partners service operations with a rigorous working mechanism to drive operation excellence and good KPI.

Roles and Responsibilities

• Deploy Service Channel Operational Framework execution inside the country considering service operating KPI.
• Deploy channel strategy and initiatives with co-operation and guidance of Regional Services Channel Management Director & Country Director of Service (DOS).
• Work with DOS and Sales Channel Operations Manager to qualify, onboard, and manage service/channel partners in the country.
• Work with local Service Sales Manager to drive in-country service growth strategy with service/channel partners.
• Enhance the utilization of existing channels with a view to integrate or split and simplify where appropriate, help formulate strategies for identifying, developing and managing new channels by leveraging synergy within allocated territory.
• Execute regular operating mechanism for performance reviews with channel partners and channel sales teams. Participate in business reviews/forecasts for regional sales management to ensure constant flow of information between channel and GE.
• Manage channel partner relationship on day to day basis and provide transactional support compliance.
• Maintain & Track channel inventory and installed base data.

Required Qualifications

• Bachelor degree or above;
• At least 3-5 years’ experience working in a regulated medical device or healthcare industry, quality control/assurance, preferably with working experience in Service and Commercial organization;
• Demonstrated experience in leadership of distributed teams and managing in a matrix environment;
• Strong process, analytical and communication skills;
• Customer focused mindset with proven ability to respond quickly to internal and external customer needs;
• Ability to energize, develop and build rapport in matrix organization;
• Proven coordination and influencing skills in a global environment;
• Direct and/ or indirect leadership experience;
• High ethics and integrity;
• Fluent in English communication

Desired Characteristics

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.