Uber Senior Operations Manager 

United States, West Virginia 

862711199

What the Candidate Will Do

1. Manage agents, team leaders / Managers on the ground while maintaining connection and engagement with cross functional teams in the APAC and Global COE (Center of Excellence).
2. Lead the creation of long-term strategies for achieving goals across the COE and delivering exceptional customer support
3. Engage strategically with stakeholders to improve internal tools and the overall user experience in US&C teams.
4. Handle key projects and program-manage critical initiatives with a site-wide or regional impact
5. Identify operational weaknesses and help improve or innovate new processes to keep teams as efficient as possible
6. You'll be supporting key teams across the COE while serving as THE go to person for many key initiatives and updates; Key point of contact for partners beyond the COE

Basic Qualifications

1. A minimum of 5 years of experience in scaled operations support and people management
2. Validated ability to lead efficiently, set team goals, develop people to their highest levels of performance, and guide through meaningful situations
3. Prior professional experience with optimization, processes, systematic organization, program/project management
4. Demonstrated Data/Analytics experience; Excel proficiency is preferred
5. Strong attention to detail & project management Skills
6. Outstanding communication skills. Including public speaking and ability to present effectively in front of peers and senior leadership
7. Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Juggling those can be challenging, and this should be a strength
8. Grow with change and operate flexibly. Willingness to work some weekends and occasional holidays to support a 24/7 operations environment
9. A high bar across the board - from your own contributions to the people you work with to the products you work on

Preferred Qualifications

1. Experience in service-industry, customer support or Safety support in a high-volume and very fast-paced environment.
2. Knowledge of Lean, Six Sigma and Kaizen methodologies is highly advantageous.
3. SQL proficiency
4. Experience running large teams and leading managers

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .