As a Learning Experience Designer, you will be instrumental in developing and delivering high-impact learning experiences that enhance the skills, knowledge, and effectiveness of our sales team. In this role, you will work closely with sales leadership, product teams, and subject matter experts to create engaging and innovative training programs that directly support our sales objectives. Your focus will be on building scalable, data-driven learning solutions that empower our sellers to excel in customer interactions, master product knowledge, and drive revenue growth.
WHAT YOU’LL DO
- Instructional Design & Content Creation
- Design and develop sales enablement training, including eLearning, live virtual instructor-led training (VILT), and in-person workshops.
- Apply sales-focused learning methodologies to create engaging content, focusing on areas such as product positioning, competitive differentiators, pricing strategies, and more.
- Create visually compelling multimedia resources (e.g., videos, simulations, infographics) to support various learning modalities and enhance engagement.
- Collaboration & Stakeholder Engagement
- Partner with sales leaders, product marketing, and SMEs to identify training needs and translate them into actionable learning experiences.
- Collaborate with program managers and other stakeholders to ensure alignment with sales goals, ensuring learning programs address the practical challenges sellers face in the field.
- Needs Analysis & Learning Strategy
- Conduct needs assessments to identify knowledge gaps, skill requirements, and audience insights, tailoring training solutions to sales roles and levels.
- Develop and implement targeted learning strategies that address specific sales objectives, combining different formats (e.g., microlearning, simulations, in-person role play) for maximum impact.
- Measurement & Continuous Improvement
- Design and apply metrics to assess the effectiveness of learning programs, collecting feedback from learners and stakeholders to refine content continuously.
- Use analytics to evaluate learner engagement, knowledge retention, and performance improvements, adjusting the learning approach as needed to enhance outcomes.
- Technology & Learning Management
- Manage training delivery through learning management systems (LMS) and content management systems (CMS) ensure content accessibility and alignment with broader enablement goals.
- Stay updated on trends in sales enablement and instructional technology, exploring tools and methods that drive sales performance and optimize training impact.
WHAT YOU’LL BRING
- Bachelor’s degree in Instructional Design, Education, organizational development, or a related field.
- 5+ years of experience in training and enablement, specifically within sales enablement at a SaaS company.
- Ability to work in a fast-paced environment and manage tight deadlines.
- Proven ability to create high-impact learning content that resonates with sales professionals and drives measurable behavior change.
- Proficiency in instructional design software (e.g., Articulate RISE, Camtasia, Adobe, etc.) and multimedia creation tools.
- Strong experience with LMS and CMS platforms and understanding of data-driven enablement strategies.
- In-depth knowledge of adult learning principles, especially for sales training (e.g., role play, scenario-based learning).
- Excellent organizational and project management skills, with the ability to manage multiple projects simultaneously.
- Exceptional verbal and written communication skills, with the ability to engage effectively with all levels of the organization.
