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Summary:
● To provide technical assistance by answering questions and resolving problems on the organization’s
computer hardware, systems software, applications software, and all other computer related problems
General Responsibilities:
● Configures, monitors, and maintains email applications or virus protection software
● Installs, configures and upgrades new hardware or software systems or components, ensuring
integration with existing network system
● Answers user queries and resolves computer problems including printing, installation, word
processing, electronic mail and other desktop issues
● Escalate requests, especially pertaining to network connections, to the appropriate party, as needed.
Includes coordinating user access for staff to the US team
● Provides operational support for the organization's information systems and peripheral equipment,
such as servers, desktops, printers and storage devices
● May be assigned / rotated across related sub-functions including but not limited to sub-functions
within Shared Services
● Other job-related duties that may be assigned from time to time
Basic Qualifications:
● Educational Background: At least 2 years of college
● Professional Experience: None
● Skills Required:
○ Proficient in MS Office
○ Microsoft Certification (MSCE) is an advantage
○ Technical skills
○ Good written and verbal communication skills
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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