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Capital One Sr Technology Coordinator Philippines 173745717
25.03.2025
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Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Sr. Technology Coordinator
● To provide technical assistance by answering questions and resolving problems on the organization’s computer hardware, system software, applications software and all other computer related problems
General Responsibilities:
● Resolves assigned tickets / work orders within defined SLA and ensure that ticket is classified as per standard and resolution is documented clearly
● Performs activities for seamless installation, move or change as required by Ticket / work order or a project.
● Provides IT support to events like town halls etc. which require presence of field services.
● Updates IT asset inventory with any changes made due to ticket or work order. Ensure any IT asset issued is updated in inventory with required specific details. ● Conducts regular asset maintenance as pre-defined in support documents.
● Updates the kiosk machines with mandatory patches on a timely manner.
● Tests and provide results for new packages or patches as required.
● Conducts training to colleagues, customers or newly hired IT coordinator.
● May be assigned / rotated across other related sub-functions in IT.
● Other job-related duties that may be assigned from time to time
● Flexible with all shifts as we provide support 24/7.
Basic Qualifications:
● Educational Background: At least 2 years of college
● Professional Experience: 1 year work-related experience
● Skills Required:
○ Proficient in MS Office
○ Microsoft Certification (MSCE) is an advantage
○ Intermediate hardware knowledge
○ Intermediate troubleshooting skills
○ Good written and verbal English communication skills
○ Has G Suite experience
Preferred Qualification:
● Apps Script experience is a plus
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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