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Apple Vendor Manager Retail Customer Care China, Shanghai 852681698
06.06.2024
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Description
- Facilitate and review daily, weekly, monthly and quarterly performance metrics and trending to ensure alignment with business expectations, develop action plans, as required- Drive initiatives/projects to uplift network performance, either by fixing problems or optimizing to the next level- All-round ramp plan implementation based on headcount forecast
Minimum Qualifications
- Minimum 5 years of shown work experience in large-scale contact center environment including sales, customer service or technical support management across phone, chat and email channels.
- Solid understanding of OSV contracts and negotiation principles
- Bachelor or above degrees
- Fluent in both English and Chinese
Preferred Qualifications
- Strong result-driving capability
- Analytical problem-solving skills
- Well developed oral and written communication skills
- Curiosity on digging into details and extract actionable recommendation to improve customer experience
- Ability to interpret sophisticated business information and perform data analysis to drive measurable results
- Ability to work in a fast paced, challenging environment
- COPC Registered Coordination Certification preferred
- Flexible to travel
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