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Apple Vendor Manager Retail Customer Care China, Shanghai 852681698
05.12.2024
Description
Facilitate and review daily, weekly, monthly and quarterly performance metrics and trending to ensure alignment with business expectations, develop action plans, as requiredDrive initiatives/projects to uplift network performance, either by fixing problems or optimizing to the next levelAll-round ramp plan implementation based on headcount forecast
Minimum Qualifications
- Minimum 5 years of shown work experience in large-scale contact center environment including sales, customer service or technical support management across phone, chat and email channels
- Solid understanding of OSV contracts and negotiation principles
- Strong result-driving capability
- Analytical problem-solving skills
- Well developed oral and written communication skills
- Curiosity on digging into details and extract actionable recommendation to improve customer experience
- Ability to interpret sophisticated business information and perform data analysis to drive measurable results
- Ability to work in a fast paced, challenging environment
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- Fluent in both English and Chinese
- Bachelor or above degrees
Preferred Qualifications
- COPC Registered Coordination Certification preferred
- Tableau Analytical Skill is a plus
- BA/BS Degree in Business or related filed
- Flexible to travel
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