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Gong Senior Manager Services Professional United States, California, San Francisco 852645504
Yesterday
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RESPONSIBILITIES
- Sales Strategy & Revenue Growth
- Own the full sales cycle for professional services opportunities globally - discovery, solution scoping, proposal development, and closing.
- Partner with account executives, customer success managers, and delivery leaders to identify, position, and sell implementation and post–go-live service offerings.
- Achieve and exceed services bookings targets revenue, margin, and attach rate targets.
- Maintain an active pipeline of opportunities and accurate forecasting in SFDC.
- Consultative Solution Selling
- Lead client discovery sessions to understand business objectives, technical environments, and desired outcomes.
- Collaborate with Solution Architects and delivery leaders to scope services, develop Statements of Work (SOWs), and create value-based proposals.
- Educate customers on the value of post–go-live optimization services, managed services, and adoption programs.
- Team Leadership & Enablement
- Lead a team of pre-sales Solution Architects globally and hire as growth demands.
- Mentor and enable account executives and customer success teams to identify and position professional services opportunities early in the sales cycle.
- Develop and evolve tools, playbooks, and case studies that help internal teams articulate the business value of services.
- Cross-Functional Collaboration
- Work closely with product, marketing, and delivery teams to ensure alignment on service offerings, pricing, and delivery capacity.
- Provide feedback to service delivery leadership on market demand, competitive trends, and customer needs to shape future offerings.
- Offering Development
- Lead development of new services offerings, to include new SOWs and estimating model(s)
- Customer Advocacy
- Build trusted advisor relationships with senior customer stakeholders.
- Serve as the primary services sales contact for strategic accounts, ensuring a smooth handoff to delivery teams post–sale.
- 8+ years of experience in professional services sales, preferably in a SaaS or enterprise software environment.
- 5+ years of people management experience, leading senior technical ICs.
- Proven background with hands-on field delivery within enterprise software
- Proven track record of meeting or exceeding services bookings and margin targets.
- Deep understanding of enterprise software implementation lifecycles and post–go-live value services (adoption, optimization, managed services).
- Experience creating and negotiating complex SOWs for large enterprise clients.
- Exceptional consultative selling, presentation, writing, and communication skills.
- Strong business acumen with the ability to connect service offerings to customer business outcomes.
- Proficiency in CRM systems (Salesforce preferred) and sales forecasting.
- Understanding and experience in sales strategy.
- Bachelor’s degree required; MBA or equivalent a plus.
- Willingness to travel
- Services bookings & margin attainment.
- Attach rate of services to new software sales.
- Customer adoption and expansion metrics linked to services sold.
- Model accuracy
- Proposal win rate.
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
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