Amazon Senior Engagement Manager Professional Services 

United States, Texas, Arlington 

307944642

As a Sr. Engagement Manager, you will collaborate across roles to understand a customer’s mission objectives and define project goals. You will lead peers, small teams, or groups of teams made up of AWS members, customer Stakeholders/SMEs, and potentially other third party to create and execute a plan to achieve project goals by understanding AWS technologies, best practices, as well as the client environment. You will identify and mitigate limitations to execution.You will guide customers through their cloud journey to transform their business. You will leverage AWS mechanisms to help customers envision strategic goals and requirements. You will use agile delivery methodology to lead project teams consisting of business and technical resources while managing scope, schedule, and cost. You will use your management and leadership capabilities to successfully execute project plans, remain sensitive to customer needs, resolve issues, escalate when appropriate. You will work to exceed customer expectations by enabling stakeholders capabilities and increasing cloud adoption.Key job responsibilities
In this role:
- You will be passionate about working at AWS and live our credo of “Work hard. Have fun. Make history.” In this role, you will love what you do and instinctively know how to make work fun. You will be willing to take on any challenge and make a significant impact for your customer.
- You will deliver mission objectives by managing a matrixed team across multi-stream, agile, technical engagements for customers. Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes capturing and validating requirements, developing and managing project governance plans, project schedules, team goals, defining success criteria and project milestones, and budgets.
- You will ensure goal alignment across stakeholder groups which may include customers, internal teams, and partners. Create and deliver communication tailored to the audience, ranging from executive level project updates to detailed sprint plans and financial reports.
- You will apply judgement and tact to challenge, recommend, and redirect teams as well as manage client expectations during the engagement.
- You are a strategic thinker who can demonstrate understanding of requirements, foresee risks, make decisions guided by policies, procedures and a business plan with limited guidance.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor’s degree, or equivalent experience, in Computer Science, Engineering, Mathematics or a related field.
- 7+ years experience leading the delivery of IT projects in a global enterprise environment.
- 5+ years of experience implementing project management best practices and effective yet pragmatic way across large, complex projects following documented methodologies such as Agile or Iterative development.

- Has presented to C-level executives (CIO, CTO, CISO, etc.) as well as to technical subject matter experts.
- Able to balance multiple internal and external stakeholders, and work with these teams to apply strategic thinking to execute.
- Shareable experience managing one or more projects with a combination of 10+ resources, 6+ months, or $250k+ in contract value.
- Demonstrated ability to develop relationships with all levels of stakeholders.
- Outstanding written and verbal communication skills with team members and audiences of all levels. Plans and oversees the preparation and dissemination of project communications.
- Excellent presenter and communicator in both oral and written form in one-to-one and one-to-many forums.
- Understands technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer facing technology.
- Proven success working with teams and executive leadership in a complex enterprise environment as a project manager or program manager.
- Demonstrated ability to understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behavior accordingly to succeed. Recognizes environmental or cultural nuances and adapts.