Gong Senior Enterprise Engagement Manager Professional Services 

United States, Utah, Salt Lake City 

881668879

This role will primarily focus on enterprise customers who require a more customized, tailored, and out-of the-box implementation solution. This can range from customers with a complex multi-phase rollout plan to customers who require a more agile effort with unique use cases, seeking a non standard project approach. You will also support our newest product rollouts by working closely with our beta customers. You will be responsible for creating new documentation to support the implementation effort, sharing insights with others in the company, and establishing a repeatable implementation framework that can be used for all future customers. Your ability to synthesize learnings from all your engagements will lead to new package recommendations as we continue to expand our services offerings at Gong.

• Lead all aspects of several implementation engagements for Gong customers
• Manage multiple customer programs to a defined scope, schedule, and budget
• Forecast work and deploy program resources according to delivery plans
• Ensure program deliverables are completed to the highest quality standards
• Balance competing priorities effectively across multiple customers and projects
• Conduct & coordinate meetings onsite and remotely according to the Gong
• Professional Services methodology standards
• Execute ongoing program planning, discovery, and design workshops to map customer use cases to Gong platform workflows
• Provide regular communications (verbal and written) to executive leadership, project teams, and customers
• Identify, document, and lead mitigation efforts for program risks - disseminating clear and consistent updates to internal and external stakeholders
• Challenge, advise, and redirect teams as well as client expectations when needed for successful program delivery
• Gather ongoing requirements and issue change orders as appropriate
• Facilitate identification, internal communication, and remediation of product issues
• Ideate and develop new program deliverables that help improve existing team process
• Contribute to practice development initiatives that accelerate organizational and team growth within Professional Services

• 8-10 years of Project Management experience (time, cost, scope, risk management); PMP certification is a plus.
• 5+ years of professional consulting experience, preferably in Enterprise software.
• Proven ability to influence change within customer organizations.
• Understanding and experience in sales strategy.
• Experience with SaaS applications that support Enterprise business processes.
• Strong CRM experience or knowledge (Salesforce.com or Dynamics preferred).
• Solid ability to optimally coordinate and work across functional & technical teams – both internally and with partners, both in-person and virtually.
• Understand business and organizational complexity at large strategic firms
• Familiarity working with cross-functional teams, including: Sales, Customer Success, Product, Enablement, and Engineering.
• Excellent communication, interpersonal skills, and eloquent writing skills.
• Desire to embrace change and hypergrowth in your role, your team, your organization’s strategy, and the products you support
• Willingness to do some lite travel.

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.