Wells Fargo Customer Success Representative - Spanish 

Philippines, Maypajo 

851575854

In this role, you will:

• Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
• Perform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulations
• Regularly receive direction from management, escalate questions and refer more difficult issues to staff
• Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution
• Interact with experienced representatives on difficult issues
• Be responsible for coaching new hires and less experienced staff
• Respond to inquiries and issues from customers

Required Qualifications:

• 6+ months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• At least 2 years voice customer service experience in the BPO/Contact Center environment
• Must have finished 2nd year in college with no back subjects

• Experience in handling financial account is preferred but not required

Job Expectations:

• Candidates must be amenable to support 24/7 operations
• Candidates must also be amenable to work onsite in McKinley Hill, Taguig City

29 Aug 2024

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.