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Wells Fargo Senior Customer Success Representative 
Philippines, Maypajo 
586346960

18.08.2024


In this role, you will:

  • Support and assist less experienced representatives either on the spot, via telephone or chat
  • Provide training on policies and procedures, new or enhanced services or procedural changes
  • Provide feedback and present ideas for improving or implementing processes and tools within customer success groups
  • Perform complex financial product services and select customer segments through a variety of channels or handling escalated, complex inquiries and issues
  • Identify and resolve escalated, complex non routine inquiries from internal and external customers
  • Provide subject matter expertise and provide training on policies and procedures, new or enhanced services and procedural changes
  • Perform research to resolve complex customer problems including partnering with the centralized complaint function
  • Interact with less experienced staff, partner with centralized complaint function and may also review data and report trends to management


Required Qualifications, US:

  • 4+ years of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Required Qualifications, International:

  • Experience in assessing and meeting the needs of customers or solving customer problems, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education



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