Wells Fargo Senior Customer Success Representative 

Philippines, Maypajo 

586346960

In this role, you will:

• Support and assist less experienced representatives either on the spot, via telephone or chat
• Provide training on policies and procedures, new or enhanced services or procedural changes
• Provide feedback and present ideas for improving or implementing processes and tools within customer success groups
• Perform complex financial product services and select customer segments through a variety of channels or handling escalated, complex inquiries and issues
• Identify and resolve escalated, complex non routine inquiries from internal and external customers
• Provide subject matter expertise and provide training on policies and procedures, new or enhanced services and procedural changes
• Perform research to resolve complex customer problems including partnering with the centralized complaint function
• Interact with less experienced staff, partner with centralized complaint function and may also review data and report trends to management

Required Qualifications, US:

• 4+ years of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications, International:

• Experience in assessing and meeting the needs of customers or solving customer problems, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education