In this role, you will:
- Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
- Perform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulations
- Regularly receive direction from management, escalate questions and refer more difficult issues to staff
- Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution
- Interact with experienced representatives on difficult issues
- Be responsible for coaching new hires and less experienced staff
- Respond to inquiries and issues from customers
Required Qualifications:
- 6+ months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- At least 2 years voice customer service experience in the BPO/Contact Center environment
- Must have finished 2nd year in college with no back subjects
- Experience in handling financial account is preferred but not required
Job Expectations:
- Candidates must be amenable to support 24/7 operations
- Candidates must also be amenable to work onsite in McKinley Hill, Taguig City
29 Aug 2024
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.