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Wells Fargo Customer Success Representative - Spanish 
Philippines, Maypajo 
851575854

18.08.2024


In this role, you will:

  • Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
  • Perform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulations
  • Regularly receive direction from management, escalate questions and refer more difficult issues to staff
  • Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution
  • Interact with experienced representatives on difficult issues
  • Be responsible for coaching new hires and less experienced staff
  • Respond to inquiries and issues from customers


Required Qualifications:

  • 6+ months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • At least 2 years voice customer service experience in the BPO/Contact Center environment
  • Must have finished 2nd year in college with no back subjects
  • Experience in handling financial account is preferred but not required


Job Expectations:

  • Candidates must be amenable to support 24/7 operations
  • Candidates must also be amenable to work onsite in McKinley Hill, Taguig City

29 Aug 2024


Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.