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Wells Fargo Spanish Bilingual Customer Service Representative Philippines, Maypajo 606446598
18.08.2024
In this role, you will:
- Support financial products and services
- Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution
- Perform moderately complex customer support tasks
- Receive direction from customer service supervisor and escalate non-routine questions
- Interact with customer service team on complex customer issues
- Provide training on policies and procedures, and provide guidance to less experienced individuals, as well as internal and external customers
Required Qualifications:
- 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Completed 2nd year College level
- 2+ years of Spanish Bilingual Customer Service Representative experience
Job Expectations:
- Flexible with work schedule and arrangement
- Willing to work in McKinley Hill, Taguig
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