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Wells Fargo Spanish Bilingual Customer Service Representative 
Philippines, Maypajo 
606446598

18.08.2024


In this role, you will:

  • Support financial products and services
  • Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution
  • Perform moderately complex customer support tasks
  • Receive direction from customer service supervisor and escalate non-routine questions
  • Interact with customer service team on complex customer issues
  • Provide training on policies and procedures, and provide guidance to less experienced individuals, as well as internal and external customers


Required Qualifications:

  • 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:

  • Completed 2nd year College level
  • 2+ years of Spanish Bilingual Customer Service Representative experience


Job Expectations:

  • Flexible with work schedule and arrangement
  • Willing to work in McKinley Hill, Taguig

27 Aug 2024