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Wells Fargo Customer Success Representative 
Philippines, Maypajo 
421186020

18.08.2024


In this role, you will:

  • Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
  • Perform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulations
  • Regularly receive direction from management, escalate questions and refer more difficult issues to staff
  • Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution
  • Interact with experienced representatives on difficult issues
  • Be responsible for coaching new hires and less experienced staff
  • Respond to inquiries and issues from customers


Required Qualifications:

  • 6+ months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:

  • Strongexperience in banking and financial services or equivalent is preferred but not required.



Job Expectations:

  • Must be amenable to work in shifting schedules, which includes graveyard, weekends and holidays.
  • Must be open to split day-offs or rest days.
  • Must be amenable to work in McKinley, Taguig.
  • Must be willing to support voice function.

7 Oct 2024