JPMorgan Business Analysis Manager Production Support- Vice President 

United States, Ohio, Columbus 

851234280

Business Banking, you will ensure the operational excellence, availability, and performance of the team. You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production support requests for our internal partners and customer-facing business relationship managers while providing a seamless user experience.

Job Responsibilities

• Ensures the team provides end-to-end application service delivery to enable successful business operations of the firm
• Performs daily/weekly/monthly controls and oversight to align the business with CORE controls and audit readiness
• Represent Business Banking on the CCB Customer Assistance Council to help guide the firm's response to declared natural disasters and other highly visible events impacting our clients
• Act as an escalation point for support issues and provide solutions to business and technology stakeholders
• Analyze complex situations and trends to identify opportunities for proper placement, continuous improvement and automation
• Act as a secondary review for incidents potentially impacting Business Banking
• Assist in the development of monthly business update and control reviews
• Provide and communicate weekly and monthly key performance indicators regarding the team's productivity, workload volume and SLA percentages
• Recognize and convey to leadership themes and observations, issues either systematic or behavioral that need to be addressed. Isolate root cause and suggest solutions.
• Partner with Business Banking Business Units, Controls, Compliance, Audit and Legal to satisfy audit requests, control testing, compliance questions, etc.

Required qualifications, capabilities, and skills

• Bachelor's degree
• Possesses high attention to detail to quickly and effectively analyze the potential for risk to materialize within existing and new products, processes, features, and flows, as well propose viable solutions.
• Strong Executive presence and a thought leader able to influence and advocate for their views/ideas.
• Strong influencing and communication skills with all levels of stakeholders including Executive Leadership, building strong partnerships with various teams to help deliver results
• Excellent time management and planning with the ability to coordinate multiple tasks simultaneously and independently
• Self-motivated and able to work with a high degree of independence

Preferred qualifications, capabilities, and skills

• Detailed knowledge of Business Banking and/or Lending products and processes
• Previous experience as a resource manager