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JPMorgan Business Analysis Manager Production Support- Vice President 
United States, Ohio, Columbus 
851234280

14.09.2024

Business Banking, you will ensure the operational excellence, availability, and performance of the team. You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production support requests for our internal partners and customer-facing business relationship managers while providing a seamless user experience.

Job Responsibilities

  • Ensures the team provides end-to-end application service delivery to enable successful business operations of the firm
  • Performs daily/weekly/monthly controls and oversight to align the business with CORE controls and audit readiness
  • Represent Business Banking on the CCB Customer Assistance Council to help guide the firm's response to declared natural disasters and other highly visible events impacting our clients
  • Act as an escalation point for support issues and provide solutions to business and technology stakeholders
  • Analyze complex situations and trends to identify opportunities for proper placement, continuous improvement and automation
  • Act as a secondary review for incidents potentially impacting Business Banking
  • Assist in the development of monthly business update and control reviews
  • Provide and communicate weekly and monthly key performance indicators regarding the team's productivity, workload volume and SLA percentages
  • Recognize and convey to leadership themes and observations, issues either systematic or behavioral that need to be addressed. Isolate root cause and suggest solutions.
  • Partner with Business Banking Business Units, Controls, Compliance, Audit and Legal to satisfy audit requests, control testing, compliance questions, etc.

Required qualifications, capabilities, and skills

  • Bachelor's degree
  • Possesses high attention to detail to quickly and effectively analyze the potential for risk to materialize within existing and new products, processes, features, and flows, as well propose viable solutions.
  • Strong Executive presence and a thought leader able to influence and advocate for their views/ideas.
  • Strong influencing and communication skills with all levels of stakeholders including Executive Leadership, building strong partnerships with various teams to help deliver results
  • Excellent time management and planning with the ability to coordinate multiple tasks simultaneously and independently
  • Self-motivated and able to work with a high degree of independence

Preferred qualifications, capabilities, and skills

  • Detailed knowledge of Business Banking and/or Lending products and processes
  • Previous experience as a resource manager