Honeywell Sr Customer Experience Professional 

United States 

851211791

You will report directly to our Director of Customer Support and you’ll work out of our Raleigh, NC location on a Hybrid work schedule. In this role, you will impact the organization by driving operational excellence, improving customer satisfaction, and ensuring the organization delivers a world-class customer experience.

KEY RESPONSIBILITIES

• Collaborate with cross-functional teams to resolve customer issues
• Monitor and track customer key performance indicators to measure the effectiveness of operational excellence initiatives.
• Provide regular updates and reports to senior management on the progress of operational excellence initiatives.
• Manage annual maintenance fee process

YOU MUST HAVE

• 3 years of proven experience in driving operational excellence and process improvement initiatives.
• Strong analytical and problem-solving skills.
• Excellent project management and organizational skills.
• Ability to collaborate and influence cross-functional teams.
• Experience in customer experience management is preferred.
• Excellent communication and presentation skills.
• Proficient in data analysis and reporting tools.

WE VALUE

• Bachelor's degree
• Project management experience
• Strong team management skills
• Innovative and solution-oriented mindset.
• Excellent interpersonal and relationship-building skills.
• Advanced Excel skills.

• JOB ID: HRD249690
• Category: Customer Experience
• Location: 208 South Rogers Lane,Raleigh,North Carolina,27610,United States
• Nonexempt