Honeywell Customer Experience Professional 

United States 

872949272

You will report directly to our Customer Experience Manager and you will work out of our Atlanta, GA location on a hybrid work schedule.

KEY RESPONSIBILITIES

• Participate in achievement of overall WC goal.
• Establish and maintain effective working customer relationships both internal and external.
• Actively lead the reduction of Unbilled AR.
• Work the customer relationship to optimize monthly progress billings on projects. Lead the liaison between external customer and internal project managers to proactively manage the balance between accurate, timely billing and maximization of cash collections.
• Work with Project Mangers to drive timely close out of projects and reduction of Unbilled Retention.
• Manage release of payments (AP) to subcontractors in compliance with law
• Assist with the management and preservation of lien/bond rights in accordance with local mechanics lien laws to protect Honeywell's right to payment.
• Assist C2C team with the resolution of disputes where it pertains to billing issues.
• Facilitate monthly Unbilled AR review/escalate billing issues including driving actions through maintaining action register.
• Provide monthly and ad Hoc status updates for reporting purposes.
• Perform project invoicing reconciliations where required.
• Identify and escalate defined uncollectible accounts and mitigate AFDA risks.
• Act as control point for business WC specific policies and processes.
• Drive regular involvement of Business leaders in status of portfolio.
• Act as a team member of the HBT Americas Working Capital Team
• Special Projects focusing on Clean up and/or Process Improvement as required.
• Develop and execute the customer experience strategy to drive customer satisfaction and loyalty
• Work with cross-functional teams to identify and implement process improvements
• Analyze customer feedback and data to identify trends and areas for improvement
• Develop and implement customer experience metrics and KPIs
• Ensure compliance with customer experience standards and best practices

YOU MUST HAVE

• Minimum of 2 years of experience in customer experience or a related field
• Proven track record of driving customer satisfaction and loyalty
• Excellent communication and people-oriented skills
• Ability to analyze data and make data-driven choices
• Experience in implementing customer experience metrics and KPIs

WE VALUE

• Bachelor's degree in Business Administration or a related field
• 2+ years’ experience in Finance or Accounting function
• 2+ years' experience in Customer Service with Key Stakeholders.
• Knowledge in working with database applications (SAP preferred or knowledge of ERP as Oracle)
• Proficiency in Microsoft Excel, Word and PowerPoint
• Understanding of financial accounting basics
• Excellent communication skills both internally across distances and externally with customers
• Sound understanding of Working Capital concepts.
• Understanding of construction industry standards. (ie: tiered structure, lien and bond laws, paid when paid, prompt payment laws).
• 2-5 years’ Experience with CRM software.
• Passion for delivering exceptional customer experiences
• Strategic thinking and problem-solving skills
• Ability to influence and work with cross-functional teams
• Strong business acumen
• Continuous learning mindset

• JOB ID: req459713
• Category: Customer Experience
• Location: 715 Peachtree Street, N.E.,Atlanta,Georgia,30308,United States
• Nonexempt