Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
Provide people management and development responsibilities and ensure team service level standards are met
Liaise with Compliance department and senior management within business units supported
Oversee new client onboarding and implement process enhancements to improve client onboarding experience
Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
Monitor account refresh activity daily to ensure regulatory/document requirements are met
Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Ability to manage teams.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
At least 5 to 8 years working experiences in banking or finance
Strong leadership and motivational skills with management experience
Experience in risk control or compliance (AML/KYC) related function
Knowledge and experience of technologies and processes (highly advantage)
Experience of optimization in processes
Knowledge of AML policies and regulatory requirements
Flexible with superior planning and organizing skills
Innovation and change management implementation
Education:
Bachelor's degree/University degree or equivalent experience
Competencies:
Pro-active thinking and execution abilities, capable to work independently
Ability to multitask and prioritize, detailed
Ability to work well under pressure and tight time frames
Manage up effectively MIS and metrics and efficiency analysis skills – ability to benchmark and track performance improvement
Ability to work in a dynamic environment, team player Intermediate technical skills including intermediate working knowledge of Microsoft Office (Excel, Word, PowerPoint, etc.)
Excellent written and verbal communication skills in English and Chinese