Citi Group KYC Operations Manager 

China, Guangdong Province, Panyu District 

85064272

• Client experience oriented
• Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
• Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
• Provide people management and development responsibilities and ensure team service level standards are met
• Liaise with Compliance department and senior management within business units supported
• Oversee new client onboarding and implement process enhancements to improve client onboarding experience
• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
• Monitor account refresh activity daily to ensure regulatory/document requirements are met
• Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
• Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• At least 5 to 8 years working experiences in banking or finance
• Strong leadership and motivational skills with management experience
• Experience in risk control or compliance (AML/KYC) related function
• Knowledge and experience of technologies and processes (highly advantage)
• Experience of optimization in processes
• Knowledge of AML policies and regulatory requirements
• Flexible with superior planning and organizing skills
• Innovation and change management implementation

• Bachelor's degree/University degree or equivalent experience

• Pro-active thinking and execution abilities, capable to work independently
• Ability to multitask and prioritize, detailed
• Ability to work well under pressure and tight time frames
• Manage up effectively MIS and metrics and efficiency analysis skills – ability to benchmark and track performance improvement
• Ability to work in a dynamic environment, team player Intermediate technical skills including intermediate working knowledge of Microsoft Office (Excel, Word, PowerPoint, etc.)
• Excellent written and verbal communication skills in English and Chinese

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