Citi Group Global Head Client Representatives Prime Services 

United States, New York, New York 

844225711

Our business has evolved over the last few years as we have continued to improve our platform to service the sophisticated needs of our largest clients. Citi has increased its distribution focus to expand its client base and the share of wallet covered.

Focusing on our client experience post winning a mandate is paramount to our success and requires global coordination and close cooperation between onboarding teams, functions and a smooth transition into day to day coverage services provided by our Client Executives teams.

Position Overview

The Global Head of Client Representatives for Prime Services will report to the Global Head of Prime Services and the Head of Sales.

This role will be based in New York and will require an ability to travel given the global nature of the remit.

Leading and Implementing Global Business Strategy:

• Organise and oversee client coverage
• Drive our client experience for the onboarding of originated new business mandates and ensure a smooth transition into the day to day experience of the services provided by the Client Executive team
• Work with partner groups (e.g., KYC, compliance, legal, and credit risk) to improve the operating model, increase efficiencies and establish best practices.
• Challenge processes, establish best practices, agree strategic solutions, and gain efficiencies
• Management of technology budget associated with the function
• A strong cooperation with Sales and Product management to support and enhance our Client and Platform Strategy
• A client presence via regular engagement and relationship building to support our overall strategy and client experience.

Leading Strong Governance and Controls:

• Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, and Finance in order to ensure robust governance and control infrastructure
• Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
• Appropriately assess risk/reward for new business opportunities, and ensure that all team members understand the need to do the same, demonstrating proper consideration for the firm’s reputation.

Human Capital Management:

• Lead the team People Strategy.
• Identify, attract, develop and retain the best talent in the market
• Promote, support, and demonstrate commitment todiversity acrossthe entire human capital agenda, from recruitment, training, to hiring and promotion
• Ensure close collaboration with HR partners around hiring, graduate and campus recruitment, and talent development and growth
• Promote a culture of meritocracy
• Provide input and insight to the compensation process, promotions, junior talent pipeline, internal mobility, talent reviews and succession planning, overall training initiatives and other related processes and programs

Experience, Skills and Capabilities:

• Experience in a leadership role within the product universe
• Legal expertise and experience in the Prime Finance space (requirement). US law degree a significant plus.
• Deep understanding and leadership of a geographically diverse and multi-product business
• Successful track record of leading and building businesses with sustainable growth
• Credibility and gravitas to lead, motivate and influence a diverse population across products and matrixed reporting lines, as well as a broad set of business partners across the firm, with a proven track record in conflict resolution
• Ability to translate vision into executable plans
• Excellent interpersonal and communication skills
• Superior problem solving skills; pragmatic approach to ensure limited resources are directed appropriately.
• Previous Prime sales experience required

The Certification Regime is one element of the Individual Accountability Regime which came into effect on 7 March 2016.

Under the guidance provided by the FCA and PRA, firms should have regard to the following when assessing fitness and propriety:

* Honesty, integrity and reputation

* Financial soundness

* Competence and capability

In order to comply with the requirements of the Certification Regime, Citi entities must take reasonable care to ensure that an employee does not perform a Certified Role without first being certified as Fit and Proper. For this reason, you will be assessed for this role against the Fit and Proper requirements, as described above.

This assessment will be carried out through extensive interviews, self-disclosures, permitted criminal record checks, regulated reference checks, credit checks and other background screening checks.

Anticipated Posting Close Date:

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