Global Regulatory Client Outreach
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
What you’ll do
- Manage day-to-day communication with clients, partnering with internal regulatory reporting teams to understand issues and communicate effectively.
- Direct point of contact for clients with accountability to ensure all client queries related to regulatory reporting issues are addressed efficiently and effectively.
- Responsible for root cause analysis of client issues through liaising with internal Subject Matter Experts, understanding the problem(s) and communicating them in a client friendly manner to the end stakeholder
- Work collaboratively across time zones to provide the best service to clients and partner with implementation teams to develop and continually improve our controls.
- Accountable for the ongoing data remediation and the underlying client satisfaction of those data points including data analysis using Excel and basic formulas (VLookup, Concatenate, etc).
- Accountable for establishing new controls and maintaining these controls to ensure Citi provide a pro-active approach to engaging with clients to remediate regulatory reporting issues.
- Ability to build and maintain relationships with multiple teams internally and externally to ensure that queries are understood and addressed in a timely manner.
- Creation, maintenance and enhancements of procedures and process documents to ensure services are being provided to clients in the most efficient way possible.
- Identification and tracking of risks and issues, ensuring appropriate escalation processes and timelines are followed, ensuring that we deliver improvements to our regulatory reporting obligations.
- Responsible for generating MIS, to ensure appropriate levels of transparency are provided to the wider
Regulatory Operations
group & relevant stakeholders
What we’ll need from you
- Previous financial services or customer relationship experience is desirable.
- Self-starting, enthusiastic, professional and results oriented.
- Consistent interaction with external clients to facilitate partnering across Markets to remediate regulatory issues identified.
- Conducting root cause analysis on trade submissions to identify errors, creation of daily MIS and oversight of end to end remediation of these items.
- Data analysis skills and intermediate proficiency with Excel
- Proven client service track record.
- Experience in leading and driving process improvements/ client initiatives to achieve better client service.
- Excellent communication skills (verbal, written, presentation) and ability to liaise with external clients and establish effective working relationships and partner across the organization with a clear orientation.
- Proven analytical, problem-solving and decision-making skills, capable of managing and resolving conflict with clients.
- Ability to create and deliver presentations to senior levels of management.
- Strong organisation and multi-tasking skills. Flexibility to handle multiple tasks and changing priorities along with a desire to work in a dynamic environment is key.
- Strong interpersonal skills to develop relationships both internally and externally to collaborate effectively. Ability to influence individuals who do not directly work for you
- Strong risk management and control mindset.
- GCSE English & Maths
What we Offer:
By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
- A discretional annual performance related bonus
- Private medical insurance packages to suit your personal circumstances
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
Time Type:
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