Citi Group Global Regulatory Client Outreach 

United Kingdom, Northern Ireland, Belfast 

84261133

Global Regulatory Client Outreach

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you’ll do

• Manage day-to-day communication with clients, partnering with internal regulatory reporting teams to understand issues and communicate effectively.
• Direct point of contact for clients with accountability to ensure all client queries related to regulatory reporting issues are addressed efficiently and effectively.
• Responsible for root cause analysis of client issues through liaising with internal Subject Matter Experts, understanding the problem(s) and communicating them in a client friendly manner to the end stakeholder
• Work collaboratively across time zones to provide the best service to clients and partner with implementation teams to develop and continually improve our controls.
• Accountable for the ongoing data remediation and the underlying client satisfaction of those data points including data analysis using Excel and basic formulas (VLookup, Concatenate, etc).
• Accountable for establishing new controls and maintaining these controls to ensure Citi provide a pro-active approach to engaging with clients to remediate regulatory reporting issues.
• Ability to build and maintain relationships with multiple teams internally and externally to ensure that queries are understood and addressed in a timely manner.
• Creation, maintenance and enhancements of procedures and process documents to ensure services are being provided to clients in the most efficient way possible.
• Identification and tracking of risks and issues, ensuring appropriate escalation processes and timelines are followed, ensuring that we deliver improvements to our regulatory reporting obligations.
• Responsible for generating MIS, to ensure appropriate levels of transparency are provided to the wider
  Regulatory Operations
  group & relevant stakeholders

What we’ll need from you

• Previous financial services or customer relationship experience is desirable.
• Self-starting, enthusiastic, professional and results oriented.
• Consistent interaction with external clients to facilitate partnering across Markets to remediate regulatory issues identified.
• Conducting root cause analysis on trade submissions to identify errors, creation of daily MIS and oversight of end to end remediation of these items.
• Data analysis skills and intermediate proficiency with Excel
• Proven client service track record.
• Experience in leading and driving process improvements/ client initiatives to achieve better client service.

• Excellent communication skills (verbal, written, presentation) and ability to liaise with external clients and establish effective working relationships and partner across the organization with a clear orientation.

• Proven analytical, problem-solving and decision-making skills, capable of managing and resolving conflict with clients.
• Ability to create and deliver presentations to senior levels of management.
• Strong organisation and multi-tasking skills. Flexibility to handle multiple tasks and changing priorities along with a desire to work in a dynamic environment is key.
• Strong interpersonal skills to develop relationships both internally and externally to collaborate effectively. Ability to influence individuals who do not directly work for you
• Strong risk management and control mindset.
• GCSE English & Maths

What we Offer:

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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