Citi Group Regulatory Reporting Client Outreach Officer 

United Kingdom, Northern Ireland, Belfast 

338451390

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you'll do

• Manage day-to-day communication with clients, partnering with internal regulatory reporting teams to understand issues and communicate effectively.

• Direct point of contact for clients with accountability to ensure all client queries related to regulatory reporting issues are addressed efficiently and effectively.

• Responsible for root cause analysis of client issues through liaising with internal Subject Matter Experts, understanding the problem(s) and communicating them in a client friendly manner to the end stakeholder.

• Accountable for the ongoing data remediation and the underlying client satisfaction of those data points including data analysis using Excel and basic formulas (VLookup, Concatenate, etc).

• Accountable for establishing new controls to ensure Citi provide a pro-active approach to engaging with clients to remediate regulatory reporting issues.

• Build relationships across Operations & Technology, Compliance, Legal, Risk, Internal Audit and Cross-Asset business unit managers to ensure queries are addressed and remediated in an effective and efficient manner.

• Identification and tracking of risks and issues, ensuring appropriate escalation processes and timelines are followed, ensuring that we deliver improvements to our regulatory reporting obligations.

• Responsible for generating MIS, to ensure appropriate levels of transparency are provided to the widerRegulatory Operationsgroup & relevant stakeholders.

What we need from you

• Previous financial services or customer relationship experience is desirable.

• Self-starting, enthusiastic & professional.

• Keen to learn and proactive in self-educating.

• Ability to identify and communicate risk issues, concepts, andmitigations/solutionseffectively.

• Data analysis skills and intermediate proficiency with Excel.

• Proven client service track record.

• Experience in leading and driving process improvements/ client initiatives to achieve better client service.

• Ability to engage with multiple stakeholders demonstrating strong verbal and written communication skills.

• Proven problem-solving and decision-making skills, capable of managing and resolving conflict with clients.

• Ability to create and deliver presentations to senior levels of management.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Time Type:

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