WHAT YOU’LL DO
- Drive the strategic direction and operational excellence of our sales systems, including Salesforce, Aviso, ChurnZero, Gong, and other sales enablement tools while ensuring alignment with overall business objectives
- Lead and develop a diverse global team, providing mentorship, guidance, and career development
- Develop and execute comprehensive roadmaps for sales systems enhancement, integration, and optimization, ensuring maximum ROI on technology investments
- Partner with Sales Leadership to identify opportunities for process automation, improved data analytics, and enhanced reporting capabilities that drive business insights and decision-making
- Champion a security-first approach across all sales systems, implementing robust security protocols, conducting regular security assessments, and ensuring compliance with data protection standards
- Oversee system security, compliance, and data integrity across all sales platforms while maintaining comprehensive documentation of security processes, policies, and procedures
- Manage relationships with vendors and technology partners, negotiating contracts and ensuring service level agreements meet organizational needs
- Lead change management initiatives related to new system implementations or major updates, including training programs and adoption strategies
WHAT YOU’LL BRING
- 10+ years of experience in sales operations or sales systems management, with at least 5 years in a leadership role
- Deep expertise with Salesforce administration and customization, including advanced knowledge of Salesforce Sales Cloud
- Proven experience managing and integrating multiple sales enablement platforms (e.g., Gong, ChurnZero, Aviso)
- Strong track record of leading and developing high-performing global teams
- Demonstrated experience in project management and vendor relationship management
- Strong security mindset with experience implementing and maintaining secure systems at scale
- Experience managing remote teams across multiple time zones and cult
- Experience working for high growth companies, preferably in SaaS
- Knowledge of sales operations best practices and metrics
- Strong understanding of sales processes and methodologies
