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Tesla Store Supervisor 
Denmark, Capital Region of Denmark 
837811237

13.08.2024
What You’ll Do

Business Performance & Health

  • Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location,
  • Display a hands-on approach by consistently coaching, training, and developing Tesla Advisors at your location,
  • Participate in and/or lead all sales, delivery, and personnel activities under supervision of the Sales and Delivery Leadership in your market,
  • Analyze data and collaborate with Store leadership to track and manage progress,
  • Maintain operational overview and translate business needs to action on the floor,
  • Constantly search for improvement. Provide a hands-on perspective to challenge and give input to the Store manager on their strategic and staff-related decisions,
  • Participate in all delivery related activities when and as needed,
  • Champion change management in your store and local market,
  • Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scores,
  • Demonstrate ability to seamlessly cover daily store management duties as needed.

Customer Experience & Brand Management

  • Responsible for ensuring all employees provide a best-in-class customer experience for every customer,
  • Ensure all employees align with Tesla's Dress Code and Grooming Guidelines,
  • Partner with store leadership and operations team on any key events or demand generation activities as needed,
  • Manage customer escalations quickly and effectively,
  • Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission,
  • Demonstrate mastery of presenting, selling, and delivering the entire Tesla ecosystem,
  • Ensure facility maintenance and showroom presentation adhere to the brand standard,
  • Control store expenses continually striving to reduce costs.

Employee Engagement & Development

  • Observe, review, and continuously provide feedback on employee performance,
  • Coach and mentor staff, introduce best practices and enable inclusion and team culture,
  • Provide robust feedback and input on the performance of Tesla Advisors in your market to your Store/Area Manager to ensure growth on the team,
  • Support, implement and provide follow-up for all training,
  • Assist with recruitment activities as needed,
  • Ensure all employees adhere to Tesla policies and procedures,
  • Escalate all people issues to store leadership in a timely and effective manner.
What You’ll Bring
  • Strong sales performance and understanding of the business and products.,
  • Track record of coaching and mentoring sales or operational roles,
  • In-depth knowledge of sales processes and ability to drive employees to exceed targets,
  • Strong organizational skills,
  • Unafraid to question and take lead,
  • Ability to influence stakeholders and peers,
  • Excellent communication skills in English and local language,
  • Confident in learning and adapting to multiple technologies,
  • Passionate about Tesla’s mission,
  • Valid driver's license.