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Tesla Store Supervisor Denmark, Capital Region of Denmark 837811237
13.08.2024
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What You’ll DoWhat You’ll Bring
Business Performance & Health
- Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location,
- Display a hands-on approach by consistently coaching, training, and developing Tesla Advisors at your location,
- Participate in and/or lead all sales, delivery, and personnel activities under supervision of the Sales and Delivery Leadership in your market,
- Analyze data and collaborate with Store leadership to track and manage progress,
- Maintain operational overview and translate business needs to action on the floor,
- Constantly search for improvement. Provide a hands-on perspective to challenge and give input to the Store manager on their strategic and staff-related decisions,
- Participate in all delivery related activities when and as needed,
- Champion change management in your store and local market,
- Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scores,
- Demonstrate ability to seamlessly cover daily store management duties as needed.
Customer Experience & Brand Management
- Responsible for ensuring all employees provide a best-in-class customer experience for every customer,
- Ensure all employees align with Tesla's Dress Code and Grooming Guidelines,
- Partner with store leadership and operations team on any key events or demand generation activities as needed,
- Manage customer escalations quickly and effectively,
- Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission,
- Demonstrate mastery of presenting, selling, and delivering the entire Tesla ecosystem,
- Ensure facility maintenance and showroom presentation adhere to the brand standard,
- Control store expenses continually striving to reduce costs.
Employee Engagement & Development
- Observe, review, and continuously provide feedback on employee performance,
- Coach and mentor staff, introduce best practices and enable inclusion and team culture,
- Provide robust feedback and input on the performance of Tesla Advisors in your market to your Store/Area Manager to ensure growth on the team,
- Support, implement and provide follow-up for all training,
- Assist with recruitment activities as needed,
- Ensure all employees adhere to Tesla policies and procedures,
- Escalate all people issues to store leadership in a timely and effective manner.
- Strong sales performance and understanding of the business and products.,
- Track record of coaching and mentoring sales or operational roles,
- In-depth knowledge of sales processes and ability to drive employees to exceed targets,
- Strong organizational skills,
- Unafraid to question and take lead,
- Ability to influence stakeholders and peers,
- Excellent communication skills in English and local language,
- Confident in learning and adapting to multiple technologies,
- Passionate about Tesla’s mission,
- Valid driver's license.
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