Customer Experience & Brand Management
- Responsible for ensuring all employees provide a best-in-class customer experience for every customer,
- Ensure all employees align with Tesla's Dress Code and Grooming Guidelines,
- Partner with store leadership and operations team on any key events or demand generation activities as needed,
- Manage customer escalations quickly and effectively,
- Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission,
- Demonstrate mastery of presenting, selling, and delivering the entire Tesla ecosystem,
- Ensure facility maintenance and showroom presentation adhere to the brand standard,
- Control store expenses continually striving to reduce costs.
Employee Engagement & Development
- Observe, review, and continuously provide feedback on employee performance,
- Coach and mentor staff, introduce best practices and enable inclusion and team culture,
- Provide robust feedback and input on the performance of Tesla Advisors in your market to your Store/Area Manager to ensure growth on the team,
- Support, implement and provide follow-up for all training,
- Assist with recruitment activities as needed,
- Ensure all employees adhere to Tesla policies and procedures,
- Escalate all people issues to store leadership in a timely and effective manner.