Partner with Retail Leadership to communicate and execute the vision, business needs, and strategies at your location
Display a hands-on approach by consistently coaching, training and developing Sales Advisors at your location
Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market
Analyze data and collaborate with Retail leadership to track and manage progress
Maintain operational overview and translate business needs to actions on the floor
Constantly search for improvement. Provide a hands-on perspective to challenge and give input to the Retail leadership on their strategic and staff related decisions.
Participate in all delivery related activities when and as needed
Champion change management in your store and local market
Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other predelivery activities to enable smooth deliveries and high CSAT scores
Demonstrate ability to seamlessly cover daily store management duties as needed
Responsible for ensuring all employees provide abest in class customer experience for every customer
Manage customer escalations quickly and effectively
Empower and guide employees through challengingcustomer concerns, to make decisions in the customers' best interest while alsosupporting Tesla's mission
Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem
Ensure facility maintenance and showroom presentation adhere to the brand standard
Control store expenses continually striving to reduce costs
Employee Engagement & Development
Observe, review and continuously provide feedback on employee performance
Coach and mentor staff, introduce best practices and enable inclusion and team culture
Provide feedback and input on the performance of Sales Advisors in your market to your Retail leadership to ensure growth on the team
Support, implement and provide follow-up for all training initiatives
Assist with recruitment activities as needed
Ensure all employees adhere to Tesla policies and procedures
Escalate all people issues to store leadership in a timely and effective manner
What You’ll Bring
Strong sales performance and understanding of the business and products.
Track record of coaching and mentoring sales or operational roles
In-depth knowledge of sales processes and ability to drive employees to exceed targets
Strong organizational skills.
Ability to influence stakeholders and peers.
Excellent communication skills in English and local language.
Confidence in learning and adapting to multiple technologies.