Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.
Job responsibilities
- Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
- Assist in the improvement of operational stability and availability through participation in problem management
- Assist in monitoring production environments for anomalies and address issues using standard observability tools
- Identify and document basic issues and potential solutions for business and technology stakeholders
- Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes
Required qualifications, capabilities, and skills
- 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
- Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
- Experience with Tandem technologies. Cobol, TACL, Pathway, Control-M
- Should have experience on NDM, SFTP and MQ
- Hands on experience in Production Support Environment
- Should have good knowledge on ITIL process
- Hands on knowledge in troubleshooting issues on Tandem platform
- Financial service experience on the areas of Banking, Payments processing etc
- Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software
Preferred qualifications, capabilities, and skills
- Exposure to one or more general-purpose programming languages or automation scripting