JPMorgan Technology Support I-Mainframe 

India, Karnataka, Bengaluru 

835410622

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

Job responsibilities

• Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
• Assist in the improvement of operational stability and availability through participation in problem management
• Assist in monitoring production environments for anomalies and address issues using standard observability tools
• Identify and document basic issues and potential solutions for business and technology stakeholders
• Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes

Required qualifications, capabilities, and skills

• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
• Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
• Experience with Tandem technologies. Cobol, TACL, Pathway, Control-M
• Should have experience on NDM, SFTP and MQ
• Hands on experience in Production Support Environment
• Should have good knowledge on ITIL process
• Hands on knowledge in troubleshooting issues on Tandem platform
• Financial service experience on the areas of Banking, Payments processing etc
• Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software

Preferred qualifications, capabilities, and skills

• Exposure to one or more general-purpose programming languages or automation scripting