JPMorgan Technology Support III-Mainframe 

India, Maharashtra, Mumbai 

662578026

As a Mainframe Technology Support III team member in Corporate & Investment Bank Payments Technology Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
• Experience with Tandem technologies. Cobol, TACL, Pathway, Control-M
• Should have experience on NDM, SFTP and MQ
• Hands on experience in Production Support Environment
• Should have good knowledge on ITIL process
• Hands on knowledge in troubleshooting issues on Tandem platform
• Financial service experience on the areas of Banking, Payments processing etc
• Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software

Preferred qualifications, capabilities, and skills

• Exposure to one or more general-purpose programming languages or automation scripting