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JPMorgan Technology Support III-Mainframe 
India, Maharashtra, Mumbai 
662578026

07.09.2024

As a Mainframe Technology Support III team member in Corporate & Investment Bank Payments Technology Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

  • Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
  • Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
  • Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
  • Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
  • Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

  • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
  • Experience with Tandem technologies. Cobol, TACL, Pathway, Control-M
  • Should have experience on NDM, SFTP and MQ
  • Hands on experience in Production Support Environment
  • Should have good knowledge on ITIL process
  • Hands on knowledge in troubleshooting issues on Tandem platform
  • Financial service experience on the areas of Banking, Payments processing etc
  • Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software

Preferred qualifications, capabilities, and skills

  • Exposure to one or more general-purpose programming languages or automation scripting