GE HealthCare Customer Success Manager - Imaging Digital Solutions 

Mexico, Mexico City 

833286834

As part of our team, your responsibilities will be to:

• Advise customers on best practices for transforming their imaging operations by leveraging the IDS platform while staying up to date on industry trends
• Proactively manage the success of IDS customers in your portfolio to deliver consistent value throughout the customer lifecycle
• Act as a technology evangelist and change management leader, guiding customer through product/process change. Lead SOP development and guide customers as they define future state workflows.
• Understand the top imaging initiatives (clinical and operational) and associated KPIs for the customers in your portfolio and form a strong point of view on how IDS solutions can help them achieve those goals
• Build strong relationships across all relevant stakeholders in our customers business, all internal stakeholders and supporting functions.
• Develop deep product expertise and understand how IDS fits into the broader eco system of tools, data and systems. Present, demo, technical troubleshoot with easy.
• Review and analyze usage data, health indicators, renewal dates, and growth opportunities in partnership with the sales teams
• Surface insights and recommendations to customers as you interpret the data from our analytics products
• Design, coordinate and deliver tailored training sessions to ensure confidence with the platform and cultivate customer accountability
• Conduct quarterly account performance planning and reviews in partnership with the sales team
• Resolve customer issues either alone or in collaboration with other IDS (Service, Sales, Operations, & Product)
• Represent customer needs when articulating software product requirements or scoping services solutions
• Inform the future of IDS solutions platform through product feedback requests and proposals, both internally and customer-driven
• Nurture customer advocacy in the form of references, referrals, and case studies

Minimum Requirements

• 5+ years experience in B2B SaaS or Healthcare Customer success role
• Experience with Healthcare, imaging strongly preferred
• Verifiable track record of customer retention and growth by driving adoption, engagement and experience
• Aptitude for learning software and staying current on industry best practices
• Ability to explain complex data and technical issues in non-technical terms
• Comfortable in a dynamic, fast-paced, hyper-growth environment
• Extreme owner, accountable for delivering only the highest level quality of work
• Project management experience and/or experience managing multiple projects with separate stakeholders simultaneously
• Strong ability to set and manage customer expectations while maintaining poise and positive relationships. Must be able to be consultative, prescriptive, and credible.
• Experience working with a variety of stakeholders (i.e, Administration, IT, Physicians, C-Suite Executives, Finance)
• Hands-on team player with a proactive nature. In a growth business, you will be expected to build new processes and tools.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Application Deadline: September 11, 2024