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Cisco Customer Success Manager Mexico, Mexico City, Mexico City 387947011
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What You'll Do
As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your responsibilities will include:
- Driving software utilization and value realization, leading to customer renewals and business growth.
- Proactively handling renewal risks, demonstrating insights to increase customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
- Building strong relationships with customer partners to understand their challenges and objectives, and collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
- Acting as a technology advocate, providing feedback to Cisco’s product teams for development and enhancements, and staying current with the latest Cisco technologies, competitive landscape, and industry trends.
- Offering expert guidance to customers, ensuring they achieve their business and technical goals with Cisco technologies.
Who You Are:
Minimum requirements:
*8 years of related experience in the technology Industry or client facing role
*Knowledge of at least two technology architectures
*Experience driving successful customer adoption and delivery of projects.
*Experience leading cross-functional teams in a matrix organization
*Experience with budgeting and recurring revenue concepts, manage margin and reduce attrition
Minimum requirements:
*8 years of related experience in the technology Industry or client facing role
*Knowledge of at least two technology architectures
*Experience driving successful customer adoption and delivery of projects.
*Experience leading cross-functional teams in a matrix organization
*Experience with budgeting and recurring revenue concepts, manage margin and reduce attrition
*Spanish and English fluent
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
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