Regularly engage with key customers, partners, and Check Point stakeholders
Plan and execute post-sale onboarding processes
Build with customers their implementation goals and roadmaps
Provide reporting on adoption and retention, to customers, partners, and Check Point peers
Lead customer-facing quarterly business reviews
Proactively identify adoption challenges and leverage peers and partners to help customers overcome challenges that impact implementation timelines
Be accountable for the resolution of customer issues, including escalations
Support the Sales Organization’s efforts to drive awareness of Check Point solutions
Share customer input with Check Point stakeholders in order to improve Check Point’s offerings
Qualifications
5+ years of relevant experience in the Cyber industry in roles of customer service/customer success / Sales
Native Spanish and fluent English (+Portuguese is a strong advantage), excellent communication skills and ability to foster positive business relationships
Technical skills and an IT industry background preferred
Experience analyzing and optimizing the existing processes in the Customer Success department
Highly organized and able to multi-task
Self-driven and proactive nature
Patient and active listener
Ability to work independently in a high-velocity environment
Willingness and availability to travel abroad from time to time
Must be eligible to work in Mexico without sponsorship now or in the future