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CheckPoint Customer Success Manager 
Mexico, Mexico City 
193561106

08.08.2024
Key Responsibilities
  • Regularly engage with key customers, partners, and Check Point stakeholders
  • Plan and execute post-sale onboarding processes
  • Build with customers their implementation goals and roadmaps
  • Provide reporting on adoption and retention, to customers, partners, and Check Point peers
  • Lead customer-facing quarterly business reviews
  • Proactively identify adoption challenges and leverage peers and partners to help customers overcome challenges that impact implementation timelines
  • Be accountable for the resolution of customer issues, including escalations
  • Support the Sales Organization’s efforts to drive awareness of Check Point solutions
  • Share customer input with Check Point stakeholders in order to improve Check Point’s offerings
Qualifications
  • 5+ years of relevant experience in the Cyber industry in roles of customer service/customer success / Sales
  • Native Spanish and fluent English (+Portuguese is a strong advantage), excellent communication skills and ability to foster positive business relationships
  • Technical skills and an IT industry background preferred
  • Experience analyzing and optimizing the existing processes in the Customer Success department
  • Highly organized and able to multi-task
  • Self-driven and proactive nature
  • Patient and active listener
  • Ability to work independently in a high-velocity environment
  • Willingness and availability to travel abroad from time to time
  • Must be eligible to work in Mexico without sponsorship now or in the future

EOE M/F/Veterans/Disabled