CheckPoint Customer Success Manager 

Mexico, Mexico City 

193561106

• Regularly engage with key customers, partners, and Check Point stakeholders
• Plan and execute post-sale onboarding processes
• Build with customers their implementation goals and roadmaps
• Provide reporting on adoption and retention, to customers, partners, and Check Point peers
• Lead customer-facing quarterly business reviews
• Proactively identify adoption challenges and leverage peers and partners to help customers overcome challenges that impact implementation timelines
• Be accountable for the resolution of customer issues, including escalations
• Support the Sales Organization’s efforts to drive awareness of Check Point solutions
• Share customer input with Check Point stakeholders in order to improve Check Point’s offerings

• 5+ years of relevant experience in the Cyber industry in roles of customer service/customer success / Sales
• Native Spanish and fluent English (+Portuguese is a strong advantage), excellent communication skills and ability to foster positive business relationships
• Technical skills and an IT industry background preferred
• Experience analyzing and optimizing the existing processes in the Customer Success department
• Highly organized and able to multi-task
• Self-driven and proactive nature
• Patient and active listener
• Ability to work independently in a high-velocity environment
• Willingness and availability to travel abroad from time to time
• Must be eligible to work in Mexico without sponsorship now or in the future

EOE M/F/Veterans/Disabled