Cisco Customer Program Manager US Commercial 

United States, North Carolina, Cary 

828259972

Key responsibilities include:

• Leading complex programs with multiple projects, managing dependencies, and ensuring they deliver value to the customer.
• Providing vision, strategy, and governance while aligning with business objectives.
• Tracking program metrics, managing financials, and ensuring profitability.
• Ensuring timely, budget-compliant, and high-quality program delivery.
• Conducting program-level planning, resource management, and customer engagement, while overseeing interdependent projects.
• Serving as a mentor and point of contact for clients, addressing technical delivery issues.
• Identifying additional business opportunities and contributing to presales evaluations, requirements gathering, and renewals.
• Developing risk response strategies and managing program-level risks.
• Leading contract change management processes.
• Managing delivery and commercial aspects with partners and subcontractors.
• Sharing lessons learned and best practices with the program manager community.
• Continuous technical learning of Cisco’s products and services.

• BS in Business or technical field with 5+ years of project management and/or service delivery experience in complex projects or portfolio management.
• Proficiency in Agile project management methodologies and experience with JIRA.
• Strong verbal and written communication skills.
• Team orientation - working through sophisticated leadership structures to successfully apply Project Management discipline to accomplish the work.
• PMP (Project Management Professional) certification.

• Experience as senior leader with customer and executive partner skills in issue management and resolution.
• Exposure and/or curiosity about workflow automation and AI for program efficiencies.
• PMI-ACP (PMI Agile Certified Practitioner) certification.
• Skilled at alignment of service activities to customer technical and business priorities and outcomes.
• Solid baseline understanding of Cisco’s products and technologies, CCNA certification preferred.