Amazon Network Support Engineer 

United Kingdom, England 

828016520

As a Network Support Engineer you will be responsible for operating the network infrastructure where you will learn the tools, services and components that the team relies upon every day. Through close collaboration, support and exchange of ideas, we share a common goal to serve our external customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own and deliver them.Key job responsibilities
In this role a Amazon Network Support Engineer will focus on operating at scale our next-generation networks, you will utilise your networking skills along with our advanced tools and systems to reduce manual operations. The work will include:* Responding to customer incidents/requests that may span multiple AWS services
* Troubleshooting and diagnosing network problems at a device level following established workflows
* Accurately recording and documenting your work in readiness for escalating issues to more senior network engineers* Influencing our operations function, updating existing runbooks where are our process and procedures can be improved
* Amending existing automation, fixing simple problems so they don't come back
* Assuring our network security posture
* Ensuring all network devices are up-to-date running the latest approved firmware versions
* Working with third-party providers to keep the network running
* Engaging with our data centre operations team to replaced failed network devicesA day in the life
* Collaborate with and learn from the best networking engineers in the world
* Get to develop, build and operate networks at the very largest scale, in an organisation that values its engineers and promotes innovation and ownership
* Be part of a unique team that’s dedicated to history-making programmes
* Start a career path in one of the largest and most successful tech companies with a near-endless opportunity to explore and grow
Work/Life Balance
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Thames Valley, POST-BER, GBR

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).