Amazon Sr Network Support Engineer eero 

United Kingdom, England, London 

454014067

A day in the life
As a member of our Support Engineering team, you will be looked upon as an SME for our products. You’ll mentor CX Agents, while working alongside them on customer issues.As an NSE, you will:
Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow.Be part of the on-call roster and handle incidents.

- - Proven track record of taking ownership and delivering results
- - Strong ability to prioritize and experience with meeting multiple deadlines
- - Excellent communication skills (both verbal and written), with vendor, client, or customer-facing experience
- - Experience supporting Enterprise software applications
- - Knowledge of UNIX command-line and network storage troubleshooting is a plus.
- - Experience with system configuration, patching and upgrades.
- - Experience understanding of network topology and its impact on distributed system performance