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Adidas ASSOCIATE SALES SUPPORT CLAIMS MONTHS CONTRACT Vietnam, Ho Chi Minh City 827594248
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As the Associate, Claims (Customer Service), you’ll play a vital role in supporting the Claims Team Leader and collaborating with both internal and external customers to ensure efficient Claims and Returns operations for adidas Pacific. You’ll help shape and refine processes, continuously improving our approach to Claims and Returns management.
Key Responsibilities:
Resolution & Efficiency: Manage and resolve all claims promptly, maintaining clear and organized documentation.
: Contribute to refining Claims and Returns processes across multiple platforms, driving improvements in efficiency and accuracy.
Faulty Goods: Assess faulty goods claims over the phone with immediate resolutions.
Daily Processing: Complete daily credits/debits and price adjustments.
Timely Responses: Reply to online consumer inquiries and wholesale freight/transport questions within 24 hours.
: Generate daily freight/transport manifests to streamline returns.
- Proficiency in SAP systems and intermediate skills in MS Office.
- Strong interpersonal, communication, and relationship-building abilities.
- Familiarity with technical and claims processes.
Education & Experience Requirements:
- Experience with SAP
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