Microsoft CLO Program Manager 

Taiwan, Taoyuan City 

823980850

Our hybrid work policy is built on flexibility, inclusiveness and productivity and will require a minimum of 60% office-based presence for this role.

Minimum/Required Qualifications

• Bachelor’s degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, change management and process improvement.
  • OR equivalent experience.
• A fluent command of English proficiency in verbal & written communication.

Preferred Qualifications

• Experience in Sales Operations, Business Operations or a similar industry.
• A Master’s degree or MBA is preferred.
• Demonstrated leadership skills in diverse and highly complex environments.
• Experience communicating and influencing with executive level stakeholders.
• Compliance knowledge and experience, particularly in managed outsourced contract environments.
• Experience in Continuous Improvement (CI) and AI to improve or automate manual processes.

Vendor Management:

• Program Strategy Execution: Ensure the highest standard of delivery and execution of the program strategy via the global vendor ecosystem.
• Performance Management: Manage outsourced global vendor performance and KPIs attainment, tracking vendor performance at both local and global levels.
• Business Rhythm Leadership: Own and lead the program rhythm of business, including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) with global vendors and Microsoft executive stakeholders.
• Performance Verification: Verify the monthly performance results of the vendors.
• Financial Management: Own financial management and tracking of budgets and spend for the program, ensuring an accurate and compliant invoicing process.
• Headcount Management: Manage supplier headcount, maintaining full program coverage at all times to meet business outcomes.

Compliance:

• Performance and Compliance Objectives: Ensure all program performance and compliance objectives are met.
• Legal and Regulatory Compliance: Ensure compliance with legal and regulatory requirements, as well as Microsoft's policies and standards.
• Policy Adherence: Manage supplier headcount ensuring 100% compliance with outsourced policy.

Stakeholder Engagement:

• Relationship Development: Develop and maintain relationships with Microsoft business stakeholders and global vendors, ensuring alignment with Microsoft's goals and objectives.
• Cross-functional Collaboration: Collaborate with cross-functional teams to drive continuous improvement and innovation in the outsourced tele-sales program.
• Market Analysis: Monitor and analyze market trends and the competitive landscape to inform program strategy and direction.
• Change Management: Lead change management initiatives to drive the adoption of new program features and capabilities.
• Program Content Design: Contribute to the design and build of new program content and delivery/readiness plans for new services.