Microsoft Customer Experience Engineering 

United States 

823221454

Required Qualifications:

• 1+ year(s) of software industry experience related to technology OR equivalent experience.
• 1 year of demonstrated IT experience troubleshooting issues and driving technical resolutions.
• Experience working on cloud computing technologies preferably Azure and the ability to develop and apply one or more of Azure technical skills such as Compute, Storage, Networking, Data PaaS, Monitoring etc.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Preferred Qualifications:

• 1+ year(s) of customer facing experience.
• Bachelor’s degree in engineering, Computer Science, or related field AND 2+ years’ experience in software industry experience related to technology OR equivalent experience.
• Experience with being on-call.
• Ability to speak and understand English and to receive/understand messages during in-person or remote (e.g., telephone) interactions.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until January 3, 2025.

Technically Oriented
• With support and guidance, track customer incidents, engage with customers and partners to understand issues, contribute to troubleshooting using diagnostics, and communicate progress and next steps to customers.
• With managerial guidance, gather feedback from the customers and partners to learn ways in which customers and partners use the product. Supports team members in implementing automation of solutions for the team.
• Leverages recommended developmental opportunities across discipline areas (e.g., mentorships, shadowing, training) for professional growth and to develop and execute on technical intensity/skilling to resolve customer issues.

• With some oversight, assist with answering customer questions/concerns, reporting customer issues, conducting health checks, and escalate issues to seniors or managers within the team, if more assistance is needed.
• With some guidance, conduct root cause analysis of issues and follow up with customers on it.

Relationship/Experience Management
• With oversight, partner with other teams (e.g., program managers, software engineers, product, customer service support [CSS] teams) to review and unblock customer incidents/issues.
• Works with customers under guidance to gather input on their experiences with Microsoft solutions. Identifies and tracks gaps in customer scenarios and product limitations.