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Microsoft Customer Experience Engineering India, Telangana, Hyderabad 730216134
13.08.2024
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Qualifications
- Over 8 years of software development experience utilizing C#, C++, or Java, coupled with a professional track record of implementing and supporting Azure technologies.
- Proficiency in Azure Machine Learning services, complemented by direct expertise in Azure AI services.
- Demonstrated proficiency in administering Azure services and adept troubleshooting skills.
- Experience in developing and deploying solutions on Azure platform.
- Familiarity with cloud deployment and development tools such as CLI, PowerShell, Visual Studio, .NET, and JSON templates.
- Proven track record of collaborating with technical communities through social media engagement and blogging.
- Exceptional interpersonal and communication skills, with a dedication to delivering outstanding customer experiences.
- Willingness to accommodate flexible working hours.
Responsibilities
- Engage directly with Azure developers and IT professionals within Azure communities such as Microsoft Q&A and Stack Overflow to enhance Azure documentation samples, address technical inquiries, and assist in resolving customer issues.
- Develop quick-start and how-to guides to facilitate customer comprehension of intricate cloud scenarios.
- Construct prototype tools and models for analyzing community data, aiming to enhance operational efficiency.
- Serve as a vocal advocate for our customers, identifying areas for improvement and taking appropriate action.
- Provide timely, thorough, and customer-focused assistance to Azure customers and developers.
- Contribute to the creation and maintenance of Azure product documentation, aiding customers in implementing solutions on Azure.
- Collaborate with Engineering and other cross-functional teams to address specific user-related issues and bugs.
- Coordinate with other community engineers to ensure consistent and high-quality support standards.
- Gain insights into how our customers utilize Azure services to inform business and development teams effectively.
- Proactively identify and address customer needs, communicate trends to leadership, and propose innovative solutions.
- Take ownership of developing comprehensive knowledge about specific product lines and features.
- Enhance internal efficiency and customer satisfaction by actively seeking opportunities to optimize existing or new processes and tools.
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