Microsoft Datacenter Operations Business Program Manager 

Taiwan, Taoyuan City 

823040499

Required Qualifications:

• Qualification in Engineering, Project Management, or a related field; OR trade certification combined with practical industry experience
• OR 5+ years industry experience and college course work.

While not required, we also look for the following
Preferred Qualifications:

• 2+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
• Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field.
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
• 2+ years experience with critical environment maintenance and repair cost management
• 2+ years experience with industry program and project management skills
• Exposure to Data Centre commissioning and construction
• 2+ years experience working with collaboration platforms (e.g. SharePoint, MS Teams etc.)
• 2+ years experience with reporting and data analysis systems & platforms (e.g. PowerBI)

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• Review and manage maintenance, upgrade and project contracts to ensure compliance, alignment with operational goals, and identification of risk or improvement areas.
• Conduct cost benchmarking and financial analysis across service agreements to optimize spend and support strategic sourcing decisions.
• Collaborate with cross-functional stakeholders to identify operational efficiencies, streamline processes, and drive continuous improvement initiatives
• Oversee supplier relationship and performance management, fostering strategic partnerships and ensuring service levels through KPIs and scorecards
• Provide thought leadership and subject matter expertise related to financial controllership (accuracy, forecasting & compliance) of datacenter financials.
• Manage the financial and commercial aspects of site contracts including related PO and invoice reviews.
• Prepare quarterly spend management review materials at datacenter site
• Assist with tracking of datacenter Maintenance and Repair activities
• Evaluate cost savings opportunities and implement strategic projects to realize savings
• Identify and implement efficiency opportunities across technical systems, operational workflows, and resource deployment to enhance performance, reduce costs, and support scalable data center operations.
• Leverage local subject matter expert's tribal knowledge, spread adoption of best practices
• Act on opportunities to increase agility, and contribute to workstreams to evolve processes, services, and solutions for Operations and Service Level Agreements for CO+I
• Coordinate closely with datacenter field operations to foster alignment and partnerships for business success

Capabilities important to success include:

• Operational Planning & Project Management: Show structured thinking, planning, and the ability to execute by working through others, influencing without authority, and dealing with ambiguity
• Exceptional written and Interpersonal skills:Communicate effectively and concisely with stakeholders, senior managers, and leaders about our programs and objectives
• Customer/Stakeholder Focus:Gather stakeholder impressions of services and programs, integrating this feedback into decision making. Allocate and align resources to optimize the stakeholder and partner experience.
• Performance Goal and Standards Setting:Develop and communicate to realistic timelines via plans that consider potential obstacles and immediate + long-term consequences
• Understand datacenter business objectives:Critically review multiple plans and adjust as needed. Proactively communicate and address necessary trade-offs
• Flexibility and Adaptability:Regularly scan the environment to help anticipate changes that could affect key programs and projects. Effectively changes plans, goals, actions or priorities to respond to changing situations.
• Team Player:Ability to both contribute strategically to this relatively new team and support strategic decisions once debate is over