Engage with all directs and team members and drive people agenda initiatives
Foster a high performance environment to meet performance objectives and client expectations
Manage and execute complex projects and ensure that project deliverables are met with the appropriate due diligence
Work with a team of stakeholders across multiple groups including the front office, product development, core operations, technology, Client Service partners on ECCO-wide initiatives
Follow industry-leading technology trends and recommend strategic implementation for the benefit of the businesses
Provide transparency to management through project governance by ensuring deadlines are met, strategic initiatives are delivered, and strong adherence to risk mitigation
Identify and facilitate issue resolution and escalate where applicable
Participate in meetings at the operational and project level
Support business units in the execution of acceptance test plans for a successful implementation
Ability to represent team in key senior Project Delivery meetings
Produce summary presentations and overview materials for program stakeholders
Understand resiliency planning and ensure successful resiliency testing results
Required Qualifications, Skills and Capabilities:
Minimum 3 years of experience in Operations at a managerial capacity
A track record of involvement in change program implementing new business processes and controls
Strong understanding of the Payment/ Cash transaction lifecycle, SWIFT messaging standards and Auto Clearing House
Good balance between analytical skills and interpersonal skills
Ability to face off to very demanding stakeholders, can provide clear, well-reasoned answers to questions;
Problem solving skills to identify, understand and address operational and technical issues